LAST UPDATED · 19 June 2026
Buzz-In is a QR-code video intercom. When you scan the code at a building’s entrance, you can place a live video call to a resident, who can speak with you and release the door remotely. This notice explains what personal data is involved when you use a Buzz-In door, and your rights over it.
The building operator (the manager or company that runs the building you are visiting) is the data controller for visitor data at their door, and decides how long it is kept and who can see it. Buzz-In provides the technology and processes that data on the operator’s behalf (a data processor). For questions you can contact us at hello@buzz-in.co.uk, and we will pass on requests to the relevant building operator where needed.
Under UK GDPR we rely on legitimate interests — operating a secure door-entry system and keeping a record of who has called — and, for access to your camera and location, on your consent, which you give through your browser’s permission prompts and can withhold.
Visitor photos and call logs are retained by the building operator for as long as they reasonably need them for security and access records, after which they are deleted. If you would like to know the specific retention period for a particular building, contact us and we will help you reach the operator.
Visit records and photos are visible to the residents and managers of the building you called. We use trusted service providers to run the service — Daily.co (live video), Supabase (database and photo storage) and Vercel (hosting). We do not sell your personal data or use it for advertising.
You have the right to ask for a copy of your data, to have it corrected or deleted, and to object to or restrict its use. To exercise any of these, email hello@buzz-in.co.uk. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.
Questions about this notice? Email hello@buzz-in.co.uk.